Topic: Give an example of an effective (or ineffective) piece of business communication that I've encountered and described what made it work (or not).
Well on Friday I received an email, that I found today, that was delivering "bad news". This news is not the end of the world stuff, and is pretty routine. However it was pretty blunt and the solution is burdensome. Ordinarily, this format would probably be fine, however when you receive multiple messages a week of similar irritants, it starts to grate me due to the lack of sympathy.
Recently, we switched back offices, which is a huge undertaking. Originally, promises were made on the ease of this transition. If their were mistakes on paperwork, they would be forgiven due to the amount of paperwork needed to transition.
Then the truth began to be revealed. "We can't do that! You'll have to fix this!" "We are not able to do this for you." "You'll need to get the client to resign this because there is no [blank]."
Again, ordinarily, the email would probably be proper, but in the greater scheme of all the business communications we have been getting, it comes off as rude and cold with no valid solution other than start over.
*I apologize for the vagueness of this blog. This is a public forum and I do not need to broadcast my displeasure to the world.
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